Some of this work has not been publicly released yet so please share with caution, thank you!
<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/05808cc6-a54f-4450-8c15-6cd903e2c315/Sprout-Social-Logo-Icon.svg" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/05808cc6-a54f-4450-8c15-6cd903e2c315/Sprout-Social-Logo-Icon.svg" width="40px" /> Sprout Social Customer Care Workflows
Researched and designed a vision state around customer care workflows in Sprout.
View case study (🔒 password protected)
<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/95a814a6-8eaa-485e-a2f7-9ee94a655dc2/trunk-club-logo-clipart-2.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/95a814a6-8eaa-485e-a2f7-9ee94a655dc2/trunk-club-logo-clipart-2.png" width="40px" /> Trunk Club Curated Outfits
Worked on our “First Use” team to design and test a “curated outfits” feature based on machine learning to increase the rate of users receiving a “trunk” of clothes.
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Sprout Social’s Review Management Tool
Strengthen your online reputation with Sprout’s new review management tool
Sprout Social’s “Google Business’s Messages” Integration
How to use Google’s Business Messages to engage with your customers